Shipping Policy

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after successful payment authorization.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Processing times may be extended during peak demand, product launches, fraud review, or inventory delays.
  • Orders are not shipped until payment is successfully approved.

2. Payment Verification & Fraud Review

To protect customers and comply with payment security standards:

  • Some orders may require identity or payment verification.
  • Orders flagged for risk review may be delayed, placed on hold, or canceled.
  • We reserve the right to request additional information before shipment.
  • If verification cannot be completed, the order may be canceled and refunded according to our refund policy.

3. Shipping Locations

We currently ship to approved domestic and selected international destinations where our products are legally permitted.

We do not ship to:

  • Restricted or sanctioned countries
  • PO Boxes where carrier restrictions apply
  • Regions where products may violate local laws
  • High-risk addresses flagged for fraud prevention

We reserve the right to refuse shipment to any location.

4. Shipping Methods

Shipping methods may include standard, expedited, or carrier-specific delivery depending on destination and availability.

Available shipping options and rates will be shown at checkout.

We may use trusted third-party carriers such as:

  • UPS
  • FedEx
  • DHL
  • USPS
  • Other regional logistics partners

5. Estimated Delivery Times

Estimated delivery times begin after order processing, not from purchase date.

Typical estimates:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–21 business days

These are estimates only and are not guaranteed unless explicitly stated.

Delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • Incorrect address details
  • Peak shipping seasons
  • Regulatory checks

6. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery address
  • Package size/weight
  • Shipping method selected
  • Insurance or signature requirements (if applicable)

Shipping fees are non-refundable once shipment has been dispatched, except where required by law.

7. Order Tracking

When available, tracking information will be sent to the customer email address after shipment.

Tracking updates are managed by the shipping carrier and may take time to appear.

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping details.

We are not responsible for delays, losses, or additional charges caused by:

  • Incorrect addresses
  • Missing apartment/unit numbers
  • Refused deliveries
  • Unclaimed packages

If an order is returned due to address errors, reshipping fees may apply.

9. Signature Confirmation

For certain high-value or risk-screened orders, we may require:

  • Adult signature on delivery
  • Identity confirmation
  • Secure handoff procedures

This is for fraud prevention and customer protection.

10. Lost, Stolen, or Delayed Packages

Once an order is transferred to the shipping carrier, delivery timing is outside our direct control.

However, we will reasonably assist with carrier claims when appropriate.

We are not liable for:

  • Packages marked delivered by the carrier
  • Theft after delivery
  • Delays caused by carriers or customs
  • Force majeure events

Customers should use secure delivery locations.

11. Damaged Shipments

If your order arrives visibly damaged:

  1. Photograph the package immediately
  2. Keep all packaging materials
  3. Contact us within 48 hours of delivery

Claims submitted late may be denied by carriers.

12. International Orders

International customers are responsible for:

  • Import duties
  • VAT / GST
  • Customs fees
  • Compliance with local product laws

We are not responsible for items delayed, seized, or rejected by customs due to local regulations.

13. Product Restrictions & Legal Compliance

Our products are intended for lawful use only.

Customers are responsible for ensuring imported products comply with local laws relating to surveillance devices, electronics, GPS equipment, recording tools, and privacy regulations.

We may cancel orders that appear unlawful or restricted.

14. Split Shipments

Orders containing multiple items may ship separately depending on warehouse availability or packaging requirements.

No additional shipping fee will be charged unless disclosed.

15. Order Changes & Cancellation

Once an order has entered processing or shipment preparation, changes or cancellations may not be possible.

Please contact us immediately after purchase if assistance is needed.

16. Contact Us

Primal Focus Gear
Email: item@primalfocusgear.com
Website: primalfocusgear.com

17. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Updates will be posted on this page with a revised effective date.

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