Privacy Policy
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
Payment Information
Payments are processed securely by third-party payment providers such as Stripe. We do not store full credit card numbers or sensitive payment credentials on our servers.
Technical Information
- IP address
- Browser type
- Device type
- Operating system
- Website usage activity
- Cookies and analytics data
Order Information
- Purchased products
- Transaction history
- Refund requests
- Shipping details
2. How We Use Your Information
We use your information to:
- Process orders and payments
- Deliver purchased products
- Provide customer support
- Send order confirmations and updates
- Prevent fraud, abuse, and unauthorized transactions
- Improve website functionality and customer experience
- Comply with legal and tax obligations
- Respond to disputes, chargebacks, or law enforcement requests
3. Payment Processing
We use Stripe as a payment processor. By making a purchase, your payment information may be collected and processed directly by Stripe in accordance with their privacy and security policies.
We do not store full card details. Payment transactions are encrypted and handled through secure PCI-compliant systems.
Stripe may use transaction data for fraud prevention, risk monitoring, identity verification, and regulatory compliance.
4. Product Use Disclaimer
Products sold by Primal Focus Gear are intended for lawful personal, business, and security purposes only.
Customers are solely responsible for understanding and complying with all local, state, national, and international laws regarding surveillance devices, recording equipment, GPS tracking devices, and privacy regulations.
We do not promote illegal surveillance, stalking, harassment, invasion of privacy, or unauthorized monitoring.
5. Sharing of Information
We do not sell personal information. We may share data only with trusted third parties such as:
- Payment processors (Stripe)
- Shipping carriers
- Fraud prevention providers
- IT hosting providers
- Legal authorities when required by law
6. Cookies & Tracking Technologies
We may use cookies and analytics tools to:
- Remember preferences
- Improve website performance
- Analyze traffic
- Prevent fraud
- Support checkout functionality
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission or storage system can be guaranteed 100% secure.
8. Refunds, Chargebacks & Fraud Prevention
To protect customers and our business, we may review transactions for suspicious activity. Orders may be delayed, verified, or canceled if fraud is suspected.
Information related to disputed transactions may be shared with Stripe, banks, and fraud prevention services.
9. Data Retention
We retain information as long as necessary for:
- Order fulfillment
- Legal compliance
- Tax records
- Fraud prevention
- Dispute resolution
- Business operations
10. Your Rights
Depending on your location, you may have rights to:
- Access your data
- Correct inaccurate data
- Request deletion (subject to legal obligations)
- Opt out of marketing emails
